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Em's Florals and Gifts | Fresh, Dried and Artificial Flowers, Weddings and Events, Central Queensland
Em's Florals and Gifts | Fresh, Dried and Artificial Flowers, Weddings and Events, Central Queensland
Em's Florals and Gifts | Fresh, Dried and Artificial Flowers, Weddings and Events, Central Queensland

Flowers        ∙        Weddings        âˆ™       Events       ∙        Subscriptions        âˆ™       Gifts        ∙        Baby Gifts        ∙       Flowers        ∙        Weddings        âˆ™       Events       ∙        Subscriptions        âˆ™       Gifts        ∙        Baby Gifts        ∙       Flowers        ∙        Weddings        âˆ™       Events       ∙        Subscriptions        âˆ™       Gifts        ∙        Baby Gifts        ∙       Flowers        ∙        

The finer details

Shipping and Delivery

Delivery Locations

We currently offer delivery to hospitals and retirement homes only. At this time, we do not deliver to residential or rural addresses, and we do not offer international delivery.

 

Delivery Fees

  • Springsure (local delivery): $10

  • Surrounding areas (within 200km radius): $20

  • Outside 200km radius: Delivery fee will be quoted based on location and delivery costs.

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Order Collection

Springsure: Orders can be collected directly from our store

Emerald: A standard collection location will be provided at the time of ordering

Returns Policy

At Em’s Florals & Gifts, we take great care in preparing each arrangement and selecting our giftware. Due to the nature of our products, our returns policy is as follows:

 

Flowers (Fresh, Dried & Faux)

All sales of fresh, dried, and artificial (faux) flowers are final. We do not offer refunds or exchanges on floral products due to their perishable and delicate nature. If there is an issue with your order, please contact us within 24 hours of purchase or delivery, and we will review the matter on a case-by-case basis.

 

Giftware

We may offer a return or exchange on giftware items under the following conditions:

  • Items must be returned within 7 days of purchase

  • Items must be unused, in original condition, and in original packaging

  • Proof of purchase is required

  • Returns are subject to approval after inspection

 

Refunds may be issued as a store credit or exchange, at our discretion

We do not accept returns on sale or clearance items.

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Damages & Faults

If you believe an item is faulty, please contact us as soon as possible with photos and proof of purchase. We will assess the item and, where appropriate, offer a replacement, repair, or refund in line with Australian Consumer Law.

 

Breakages In Store

Customers are responsible for any items broken or damaged while in-store. We kindly ask that all items are handled with care.

 

Change of Mind

We do not offer refunds for change of mind on any products.

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